About PremFina.

PremFina is the fastest growing and most trusted provider of premium finance in the UK. We’re here to revolutionise the way people and businesses pay for insurance, helping them to spread the cost and transforming the industry for the better, by creating a world where insurance is more accessible and affordable for everyone.

In an industry that’s been run by the big corporates for years, we’re embracing the latest technology, AI and new ideas to bring a fresh approach and a better experience to our customers. We partner with brokers, providing them with innovative tools and financing options that drive business growth and enhance the customer experience.

We currently have a team of over 150 people, working with over 200 brokers and serving over 200k customers, but we still operate like a start up with a flat organisational structure and agile work environment. Along with our investors, we have ambitious growth plans for our future and joining PremFina means being part of a forward-thinking organisation where your ideas matter, your growth is supported, and your success is celebrated.

Ready to make an impact? Discover how you can grow your career with PremFina.

About the role.

• Location: Remote, no travel required
• Contracted Hours: 37.5 Hours
• Reports To: Head of Live Service
• Direct Reports: None

We are looking for an enthusiastic individual who will monitor systems and notifications to identify, assess and resolve incidents disrupting the systems and functionality we offer to our customers and employees.

About you.

As a self-motivated, solution driven, and customer obsessed individual, you’ll thrive on making the complex; simple. You’ll have a proven ability to solve problems at pace, a passion for continuous learning and development, and with a can-do attitude you will always never settle for second best; seizing every opportunity that comes your way.

Specifically, you’ll:

• Be the type of person who can manage, prioritise and deliver against time-critical tasks and projects, and someone who has a consistent track record of high-performance delivery. You’ll be a natural, hardworking problem solver who works in partnership with others to deliver the best possible outcome for our brokers, customers and colleagues.
• Be the type of person who is looking to broaden their experience working across a team of dynamic individuals, all focussed on delivering for our brokers, customers and colleagues.
• Be customer obsessed and thrive on achieving the impossible. Never daunted by a no, you’ll always challenge yourself to be a better version of yourself, creating and winning opportunities to help you and the business succeed.

Key Responsibilities.

• Work as part of the technology team, within service delivery, to manage and maintain current systems
• Support the Head of Live Service in creating strong ties with all teams working collaboratively across the organisation in embedding technology application capabilities
• Support and maintain existing applications in line with strategy and ensure they run to maximum efficiency
• This is an internal facing role with minimal client exposure albeit a key role in the enablement of our client and markets related goals
• Enthusiastic about technology, keep up to date with the latest software development technologies and methodologies
• Assist in all support issues where your experience is required to ascertain the issue quickly and to find the correct resolution
• Ensure that processes, procedures, and application knowledge are maintained and shared between teams, carrying out training where necessary and creating technical documentation for the Support team
• Manage Incident, Problem and Service Request tickets ensuring SLAs are adhered to
• Proactively manage own time and accurately record this where required for workload management purposes
• Create and maintain reporting packs for support and the wider business’ use where required
• Advocate and promotes excellence as an integral way of working to everyone within the company through positive role modelling and best practice behaviours
• Embrace and demonstrate growth through a feedback culture at all levels to ensure excellence continues to grow at all levels
• Build and maintain positive relationships with all key stakeholders across the organisation by fostering collaborative ways of working, based on trust, transparency, and respect
• Take full accountability for delivering excellence through everything they do
• Support PremFina to deliver against its vision and values, and by working in partnership with others across the business to ensure broker, customer and colleague outcomes are achieved.
• Ensure you always put yourself in the shoes of our brokers and customers and in doing so, ensure we comply with regulations, law and internal policy.

How you will work.

Love the flexibility of working from home? If the answer is yes, this role is perfect for you! This is a fully remote, work from home position with only very occasional travel to our London office for ad hoc meetings or social events.

We will give you all the tech you need, but due to the remote nature of this job, you do need the ability to work remotely (virtually) with the space and freedom to have confidential calls with colleagues. You will also need access to a reliable and fast internet connection.

The role requires you to work between the hours of 08:30 - 6:00pm, Monday to Friday (37.5 hours a week).

Do you have what it takes?

• If the role sounds interesting so far, this is what we are looking for in our new colleague:
• Excellent verbal and written communication skills
• Minimum of 5 years’ experience within a similar role
• Confident, Self-motivated, and disciplined with the drive to work autonomously
• Excellent team player with a positive, confident can-do attitude
• Ideally, we’d love to hire someone who has experience working in Financial Services or a scale-up
• T-SQL experience – querying databases to retrieve data for analysis purposes, gathering data for reports, and updating/patching data to resolve incidents
• Working knowledge of REST API’s - POST and GET queries, JSON and XML
• Familiarity with Microsoft Azure in a business context and SaaS
• Experience of IT service management and knowledge management tools. Fresh Service / Fresh Desk, Confluence is a plus
• High attention to detail and a keen emphasis on accuracy
• Problem solving, enquiring mindset
• Ability to work to deadlines, along with the flexibility to manage changing priorities and the ability to multi-task
• Proven ability to sustain high level of performance under pressure and remain focused

Company Benefits.

• Competitive Salary
• Discretionary Bonus
• 25 days holiday a year
• An ‘All About Me’ Day a year: An additional paid days leave for you to spend how you wish on top of the holiday allowance
• Perkbox: Perkbox is our benefits platform offering discounts, rewards, and wellbeing resources.
• Private Health Insurance
• Pension Contribution
• Flexible Working
• Social Events
• Cycle Purchase Scheme

Is this role for you?

If you are interested in the role and would like to apply, send an email to gerhard.henrico@premfina.com.

We look forward to hearing from you!