Complaints Publication Report

The Financial Conduct Authority (FCA) requires all regulated financial services firms to publish information about the number of FCA-reportable complaints they have received on a six monthly basis. This information is set out below.

Our approach to complaints

At PremFina, we are committed to providing a high standard of customer service. We recognise that, on occasion, things can go wrong and customers may wish to raise a complaint.

We treat every complaint seriously and investigate each one fairly, impartially and in line with the FCA's complaint handling requirements. Our aim is to resolve complaints as quickly as possible and to provide clear and transparent outcomes.

Complaints also provide valuable insight into our products, services and processes. We use the feedback we receive to identify trends, address root causes and make improvements that enhance the experience of our customers.